As to moral damages, Article 20 of the Civil Code provides that every person
who, contrary to law, willfully or negligently causes damage to another, shall
indemnify the latter for the same. In addition, Article 2219 (10) of the Civil
Code provides that moral damages may be recovered in acts or actions referred to
in Articles 21, 26, 27, 28, 29, 30, 32, 34 and 35 of the same Code. More
particularly, Article 21 of the said Code provides that any person who willfully
causes loss or injury to another in a manner that is contrary to morals, good
customs, or public policy shall compensate the latter for the damage.

In the present case, the act of Alice and Rosita in fraudulently encashing
[presenting for payment] the subject check to the prejudice of respondents is
certainly a violation of law as well as of the public policy that no one
should put the law into his own hands. As to SBTC and its officers, their
negligence is so gross as to amount to a willful injury to respondents. The
banking system has become an indispensable institution in the modern world and
plays a vital role in the economic life of every civilized society. Whether as
mere passive entities for the safe-keeping and saving of money or as active
instruments of business and commerce, banks have attained a ubiquitous
presence among the people, who have come to regard them with respect and even
gratitude and most of all, confidence. For this reason, banks should guard against injury attributable to negligence or bad faith on its part.
There is no hard-and-fast rule in the determination of what would be a fair
amount of moral damages since each case must be governed by its own peculiar
facts. The yardstick should be that it is not palpably and scandalously
excessive. Moreover, the social standing of the aggrieved party is essential
to the determination of the proper amount of the award. Otherwise, the goal
of enabling him to obtain means, diversions, or amusements to restore him to
the status quo ante would not be achieved. In the present case, the Court
finds no cogent reason to modify the amount of moral damages granted by the
CA. (G.R. No. 155033; December 19, 2007)